Return Policy

30-Day Satisfaction Guarantee - You may request returns within 30 days of item receipt. 

All returns must meet the following criteria:
1. Authorized by our Support Team at online chat or email address: support@mythinkcar.com
2. Unused condition with original tags attached
3. Complete original packaging
4. Valid proof of purchase (receipt/order confirmation)
5. No user-inflicted damage (functionally intact devices may qualify for refunds)

 

Return Process:

1. Initiate Request: 
Contact our Support Team at support@mythinkcar.com with: ① order number, ② proof of purchase, ③ return reason and photos (if necessary).
2. Authorization: We'll email instructions and a prepaid return label(if the verification confirms it is a device issue) within 48hrs if approved.
Note: Unsolicited returns will be refused.
3. Shipment: Securely repackage all items with original accessories
4. Inspection: Allow 3-5 business days for quality verification after delivery.
5. Approved refunds: Processed within 3 business days, refunded on your original payment method. 
6. Bank processing times: 5-10 business days
7. Exchanges: New item ships within 24hrs of approval

 

Non-Refundable Conditions:

Lost or stolen product(s).
Purchases from unauthorized sellers.
Free/giveaway items.
Returns initiated after 30 days.
Damage from:
• Third-party repairs/modifications.
• Environmental factors (flood, fire, corrosion).
• Improper use (water exposure, impacts, extreme temps).
• Normal wear & tear.

 

Financial Responsibilities:

Refund amounts exclude all shipping and handling fees listed on packaging slips or invoices. Customers are responsible for covering and insuring return shipping costs. We assume no liability for loss or damage to items during transit and cannot guarantee receipt of returned goods. Shipping fees are non-refundable, and any issued refunds will not include original shipping expenses.

 

Transportation Damage Protocol:

If returned products exhibit shipping-related damage or missing components:
1. For uninsured returns: We reserve the right to either (a) deduct repair/replacement costs proportionate to the damage severity from your refund, or (b) decline the return entirely.
2. Mandatory pre-return inspection: Verify product completeness and condition prior to shipment.
3. Insurance requirement: All returns must carry adequate shipping insurance.

 

Resolution Process:

Our team will promptly notify you within 3 business days of receipt if transportation damage is identified. Retain all shipping documentation (tracking numbers, insurance certificates, packaging photos) to facilitate claims processing.

 

Contact Information:

Mythinkcar.com online chat or email address: support@mythinkcar.com