Q: If I buy a scanner from your website, where will it be shipped from?
1.For the customers in the Most state of the United State, we will ship the printer out from the US warehouse. 2.For the customers in Most European countries, we will ship the printer out from the French warehouse. 3.For the customers in the rest of the world, we will ship the printer out from the China warehouse. 4.For more details, you may refer to the shipping guide on our website.
Q: How can I return or exchange my product?
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (Email address:support@mythinkcar.com) or 7 * 24 Online Customer Service, they will give you further information and some useful advice.But please contact us before sending the item back to us. We do not accept returned items that were sent back by you directly without checking with us first.You may refer to the Return Policy on our website.
Q: How do I check on the status of my order?
You will receive an email confirmation of the email you have provided us at checkout, within 30 minutes of placing your order. When your order ships out for final delivery you will additionally receive a shipment confirmation email.
Q: Why do some software features require a VIP subscription for continued use?
Our software is continuously updated to support more vehicle models and advanced features. The subscription model helps lower your upfront cost compared to purchasing a lifetime license.
Q: What is the difference between mythinkcar.com and thinkcar.com?
1. mythinkcar.com is an online retail website where you can learn about and purchase thinkcar online products and all mucar products. 2. thinkcar.com is a website that is aimed at offline stores and dealers, and mainly provides a complete set of car diagnostic solutions.
Choosing a selection results in a full page refresh.
