A: You can verify compatibility in several ways to ensure our tools work with your vehicle:

• Check Live Vehicle Coverage List:​ The most accurate way is to visit our official Vehicle Coverage List​ at: https://h5.thinkcar.com/coverage/all. This page provides the most up-to-date information on supported makes, models, and years.
• Use the "Supported Vehicles" Function on our product page:​ search compatible vehicle brands and models.
• Contact Us with Your VIN:​ For the most precise confirmation, please contact our support team at support@mythinkcar.com​ and provide your Vehicle Identification Number (VIN). We can then give you a definitive answer.

Our products are designed to cover over 95% of vehicles on the market, and we are here to help you confirm.

A: You have two options to check your order information:

• Check Your Account (Best Option):​ Log into your account on our website to view your complete order history and tracking details.
• Find Your Confirmation Email:​ Look for the Order Confirmation Email​ sent after purchase. It contains your order summary and addresses.

If you didn't receive the confirmation email, please check your spam folder or contact customer support. Ensure your email address is correct for all order updates.

A: Some of our newer devices feature "One-Click Activation." This means they are designed to work automatically once connected to the internet, with no manual code entry required. Please check your product's description to confirm it has this feature.

A: Please contact our online customer support team directly for assistance with activation codes for account-bound devices. Have your device's serial number ready to help us verify your ownership quickly.

A: Our software is continuously updated, including new vehicle coverage and advanced features. This model allows us to offer the diagnostic tool itself at a lower upfront cost, providing greater flexibility and value over time compared to a single, high-cost lifetime license.

A: To ensure the highest quality and reliability for our customers, we exclusively sell brand new, authentic ThinkCar products. All our items come with a full manufacturer's warranty and access to our complete customer support services. We do not deal in second-hand or refurbished equipment.

A: ThinkCar is our parent company, and MUCAR is one of our product lines. This means you get the same quality and support standards, whether you're using ThinkCar or MUCAR products.

A: These two websites serve different primary purposes:

• thinkcar.com: This is our primary corporate website. It's designed for businesses, distributors, and partners seeking information about the THINKCAR company, our technology, and comprehensive diagnostic solutions for professional settings.
• mythinkcar.com: This is our official online retail shop. It is the place for end-users, DIY enthusiasts, and professional mechanics to browse, learn about, and directly purchase​ our products, including all THINKCAR and MUCAR diagnostic tools and accessories. You will find pricing and detailed specifications, and can complete your order here.

A: Great news! We offer several easy ways to get discounts:

• Spin the Wheel for an Instant Reward!​ Visit our homepage (mythinkcar.com), and you should see a "Spin the Wheel" pop-up. Just enter your email address for a chance to win a discount coupon instantly. This is the fastest way to save!
• Subscribe for a Welcome Discount.​ You can also subscribe to our newsletter on the designated page. By providing your accurate email address, you'll automatically receive a welcome coupon via email and stay updated on future promotions.

We recommend trying the wheel spin first for an immediate deal!

A: Using a coupon is simple. At the checkout page, enter your code in the "Discount code" field and click the 'Apply' button. The discount will then be deducted from your order total. Please note that each product is eligible for only one discount. If multiple discounts are applicable, our system will automatically apply the most beneficial one to your order.

A: Don't worry! If you missed applying a valid coupon during checkout, we can help. Please reach out to our customer support team within 7 days of placing your order. Provide them with your order number and the coupon code, and they will be happy to arrange a refund for the price difference, provided your order qualifies.

A: To make browsing easier, our website may show you estimated prices in your local currency. However, our system's default and actual settlement currency is US Dollars (USD).
When you proceed to checkout, the order total will be shown in USD. The final amount charged to your payment method will be converted by your bank or credit card company, and may differ slightly from the estimated price due to real-time exchange rates.

A: ThinkCar only charges the final order total. Any additional fee is typically an international transaction fee​ or currency conversion fee​ applied by your bank or credit card company for processing a USD payment. We recommend contacting your bank directly to inquire about their specific policies, as this fee is determined solely by them.

A: To ensure a safe and convenient checkout experience, we currently offer two trusted payment options:

• Major Credit/Debit Cards​ (via a secure payment gateway)
• PayPal

Your payment security is our priority. All transactions are protected.

A: Currently, we do not have our own direct installment payment system. However, eligible customers can utilize PayPal's "Pay Later"​ service at checkout. This service is typically available to customers with a billing address in select countries, including the United States, the United Kingdom, Germany, France, Australia, Spain, and Italy. Availability and terms are determined solely by PayPal. For full details on eligibility, payment schedules, and terms & conditions, please refer to the official PayPal website.

A:​ To ensure fast delivery, we ship orders from warehouses located closest to you. Our global warehouse network and shipping rules are as follows:

• United States:​ Orders are shipped from our US warehouse.
• European Union:​ For most EU countries, orders are shipped from our German​ or French​ warehouses. (Please note: Deliveries to Cyprus and some islands may vary).
• United Kingdom: Orders are shipped from our UK warehouse.
• Canada: Some products​ are stocked in our Canadian warehouse. Please check the shipping information on the specific product page for details.
• Rest of World: Orders are shipped from our China warehouse.

A:​ This depends on your shipping address and the originating warehouse:

• No Extra Fees Expected:​ For orders shipped from our local warehouses in the United States, European Union, United Kingdom, and Canada, you generally will not​ be charged any extra fees upon delivery.
• Potential Import Fees:​ For orders shipped to other regions from our China warehouse, your package may be subject to import duties, taxes, or customs fees​ imposed by your local customs authority. These fees are not collected by us​ and are the responsibility of the recipient, as determined by the laws of the destination country.

We recommend checking with your local customs office to understand the potential charges before placing an order if you are outside the areas covered by our local warehouses.

A:​ Our standard shipping schedule is as follows:

• For orders shipped from our local warehouses in the United States, European Union, United Kingdom, and Canada, we typically process and ship within 24 hours​ (excluding weekends and local public holidays).
• Orders shipped from our China warehouse​ to other regions are typically processed and shipped within 48 to 72 hours.

Please note:​ All processing times are estimates and may be affected by local holidays, warehouse workload, or order verification procedures. For urgent needs or gifts, we recommend placing your order as soon as possible. For detailed information on transit times​, please refer to our Shipping Policy.

A: You can easily track your order status in two ways:

• Official Tracking Page (Recommended):​ Visit our dedicated order tracking page here: Track Your Order. You will need your order number and the billing email address to view the latest shipping status.
• Through Your Account:​ If you placed an order while logged into your account, you can also check the status by logging in and visiting the "Orders" section.

If you encounter any issues or have questions about your shipment, please contact our support team at support@mythinkcar.com.

A: It's not uncommon for tracking updates to pause temporarily, especially during customs clearance, carrier transfers, or when moving between distribution hubs. This does not necessarily mean your package is lost. We recommend the following:

• Please allow up to 7 business days​ for a new tracking update to appear.
• You can check the status on our official tracking page: Track Your Order​ or directly on the carrier's website (e.g., USPS, DHL) for the most accurate information.

If there has been no movement or update for more than 7 days​ since the last scan, please contact our support team with your order number. We will initiate an investigation with the carrier and reply to you via email within 48 hours.

A: Yes, absolutely. Once your order has been shipped, you will automatically receive one or more shipment notification emails. These emails will contain your tracking number​ and a link to monitor your package's journey.
You can also check your order status and tracking information at any time by logging into your account on our website and visiting your "Orders" page.

A: All products come with a 1-year warranty. Select models (ThinkScan 689BT, MUCAR 892BT, MUCAR VO8) are eligible for extended warranty purchase during the original warranty period. Each device can only be extended once. For more details, please view our full warranty policy.

A: To initiate a return or exchange, please follow these steps:

• Contact Customer Support:​ Please email our support team at support@mythinkcar.com​ within the eligible return period ( 30 days from delivery). Include your order number​, device's serial number and the reason for the return/exchange.
• Wait for Instructions:​ Our team will review your request and reply with specific return instructions within 48 hours. Please do not ship the item back without these instructions.
• Ship the Item & Provide Tracking:​ Once approved, package the item securely and ship it to the address we provide. You MUST obtain a tracking number from the carrier when you ship the item.
• Process the Refund/Exchange:​ After we receive and inspect the returned item, we will process your refund or ship the replacement according to your request.

Important:​ For a smooth process, we strongly recommend contacting us before​ shipping the item back. Returns must meet our policy conditions (e.g., product is unused, in original packaging).

A:​ The responsibility for return shipping costs depends on the reason for the return:

• Return Due to Our Error ( incorrect or defective item):​ We will cover the return shipping costs. Please contact our support team.
• Return Due to Change of Mind:​ If you wish to return an item within the eligible return period (30 days) for personal reasons, you will be responsible for the return shipping costs.

Please contact our customer support team to initiate any return and confirm the specific cost responsibility for your situation.

A: We process refunds as quickly as possible! The timeline varies based on your situation:

• Unshipped Orders:​ We'll process your refund in 1-2 business days. It will then take 3-5 days​ to appear in your PayPal account, or up to 30 days​ for a credit card refund (depending on your bank).
• Returned Orders:​ After we receive your return and verify the item's condition, we will process the refund within 3-5 business days. The same bank processing times (3-5 days for PayPal, up to 30 days for credit cards) will then apply.

Pro Tip:​ For returns, please email us the tracking number as soon as you ship the package back. This helps us monitor the return and prepare for a faster refund once it arrives.